Billing and plans

​

Overview

Billing is per organization, and you open Settings > Billing & Usage to change your plan, add the zero data retention add-on, see invoices and track usage. Manage AI credits under Settings > Credits.

​

Plans

Notra has three self-serve plans plus Enterprise, and every plan is available monthly or annually. All plans include unlimited social posts and unlimited tracked prompts across all major AI models. References beyond the included amount cost, per reference per month, $0.05 on Starter,$0.04 on Growth and $0.03 on Scale. Starter and Growth get standard support plus Slack, Scale gets priority support and Enterprise gets dedicated support. Zero data retention is a paid add-on on Starter, Growth and Scale, and is included on Enterprise.

​

What the quotas mean

• AI answers tracked. Every answer Notra collects from an AI model during a GEO scan counts as one, and persona conversations count twice per answer. When a workspace pays with AI credits instead, persona runs cost twice their model usage. This quota covers prompt tracking, competitor tracking and share of voice.
• Long-form posts. This quota covers changelogs and blog posts.
• Social posts. LinkedIn and X posts are unlimited on every plan.
• Image generations. This quota covers generated social images.
• Projects. This is the number of brands or products you can track separately in GEO.
• References. These are real posts attached to brand identities to teach the writer your voice.

Quotas reset monthly.

​

Enterprise

For custom limits, included zero data retention and dedicated support, contact hello@usenotra.com.

​

Legacy Basic and Pro plans

Organizations that subscribed before the current plans launched can stay on Basic or Pro. The billing page shows them as the equivalent Starter or Growth tier, while invoices still say Basic or Pro. Switching to a current plan is a normal plan change.

​

Without a plan

An organization without an active plan can sign in and manage settings, but:

• GEO pages show GEO is locked on your current plan, because GEO needs a Starter, Growth or Scale plan
• API requests return 402 Active subscription required
• Content generation needs plan quota or AI credits

​

Managing your subscription

​

Choosing a plan

Your active plan has a Current badge, or Trial while a trial is running.

​

Changing or cancelling

Click Manage Subscription at the top of the billing page to open the customer portal, where you can update the payment method, download invoices and cancel. You can also pick a different plan card to move between tiers.

​

Zero data retention add-on

Zero data retention (ZDR) routes your prompts and answers only through model hosts that keep no prompt or answer data. ZDR costs 20% of your plan price and is available on Starter, Growth and Scale. Enable it from the Add-ons section of the billing page, or with the toggle on a plan card during checkout. Before it activates, you must acknowledge the following:

• Availability is not guaranteed for every model, because ZDR exists only where the gateway Notra routes through holds a zero-data-retention agreement with that model’s provider.
• New models usually launch without ZDR, and Notra excludes them until a ZDR option exists.
• Notra skips models without a ZDR host, which GEO settings marks, and they do not run unless you approve each one.
• Gateway and provider terms can change, so if a provider withdraws an agreement, Notra excludes that model from your scans until an alternative is available.

Removing the add-on takes effect at the end of the current billing cycle.

​

AI credits

AI credits are a prepaid dollar balance that Notra draws on when a plan quota runs out. When a long-form post, image generation or GEO scan would exceed your monthly quota, Notra charges credits instead, and if there are no credits either, Notra blocks the action and asks you to upgrade or add credits.

​

Viewing and topping up

Settings > Credits shows your remaining balance, how much of the included balance you have used and a usage chart, but it only appears when your plan includes AI credits. Click Top Up Credits to add between $5 and$500 in one purchase. The dialog offers $5,$10, $25 and$50 presets or a custom amount and then takes you through checkout.

​

Automatic pauses

Notra pauses automations that fail because credits ran out or a plan limit was reached, and emails owners the reason. Add credits or upgrade, and then re-enable the schedule or event trigger.

​

Invoices

The Invoices table on the billing page lists every invoice with:

• Date. Click the column header to sort ascending or descending.
• Description. This is the plan or add-on charged, for example Starter, Growth, Zero data retention or AI Credits Top-up.
• Amount
• Status

Click a row to open the hosted invoice, where you can download a PDF and see the itemized charges.

​

Usage tracking

Open the Usage tab on the billing page to see, for the current period:

• Every limited feature with the amount used, the limit and a progress bar
• Features that are unlimited on your plan
• AI credits spent

Team member seats are also plan-limited, so when the organization is out of seats, invitations fail with a View plans link. See team management.

​

Billing FAQs

​

Best practices