No scan has finished yet
No scan has finished yet
Results appear once the first scan completes, which is usually within minutes of onboarding. The Overview page shows a running scan and polls until it finishes, and you can press Run Scan (
R) if nothing has run.Engines name you differently
Engines name you differently
The judge only counts your company name and aliases, so if engines call you by a product name or your domain, add it. To check, open a few answers on the Prompts page and search for how they name you.
Zero on some engines only
Zero on some engines only
Each engine has its own index and training data, and engines labelled No web search only know what the model learned in training, so they miss newer brands and pages. You can check this in the Mention rate by engine table on the GEO Overview page.
Your prompts are too broad
Your prompts are too broad
A prompt like “best software” will never name a niche product, so compare your prompts with the ones where competitors show up and then follow Writing good prompts.
It is a real zero
It is a real zero
Engines do not recommend you for these questions yet, so start with Content gaps and Shelf space.